The Customer Success Team at Backbone Connect is a department committed to maintaining and improving customer happiness, ensuring excellent levels of service from Backbone Connect to our customers, making all customers aware of our full portfolio of services, and constantly promoting the business externally while championing the customer internally.
This role will work closely with the Customer Success Manager to generate revenue and build/nurture customer relationships. It will involve internal stakeholder management, lots of communication between departments and supplier management.
This role will require a strong and confident communicator who is able to bring information together quickly and reliably. Previous account management experience is a must, within the IT industry, specifically data centre services, colocation and infrastructure, telephony, connectivity and cloud services. The candidate will have plenty of experience in managing customers by phone, email and regular 1-1 meetings with the purpose of creating opportunities for revenue generation, ensuring customer happiness, and problem resolution.
Working in this role will involve balancing a monthly revenue target with inbound customer requests. The ideal candidate will have strong organisation skills, a high attention to detail and excellent time and priority management abilities. They will be polished and able to deliver corporate presentations and messaging in meetings. Negotiation skills will also be key, whether they be internally to get their work done, or with suppliers to get the best pricing or technical solution for the customer or the business.
Backbone Connect are one of the fastest growing technology companies of our type in the UK. We’ve succeeded in a competitive industry by being different. Different in the way we treat our customers, different in the way we build our culture. Different in the way we recruit for our most important resource, our staff.
We focus on recruiting and developing the best people possible in all positions. Our company culture is to be ‘Better than Best Practise’ in everything we do. This means constantly working to support the growth and development of our staff and ensuring that we are always doing everything possible to provide a fantastic working environment.
So what does that look like to our staff? It means offering competitive employment packages, with benefits that extend beyond everyone else’s ‘standard’ offering. It means being an accredited Investor In People, providing individual training budgets for staff and progression plans that help them build a career, not just a job. It’s offering the little things that make a big difference, like a benefits system that gives staff discounted life essentials such as gym memberships, mobile phone insurance, restaurants and shopping.
To apply for this role, send your cv and a covering letter to firstname.lastname@example.org