We’re Hiring – Existing Business/Account Manager

October 19th, 2016 Blog, News, Work for us

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Existing Business/Account Manager – up to £110,000 OTE dependant on experience plus great benefits.

Further benefits

  • 22 days holiday, plus your birthday off and one day extra for every year of company service
  • Private healthcare
  • Company pension scheme
  • Free access to our company Perkbox system (100’s of free benefits including discounted gym membership, restaurant vouchers, cinema tickets, mobile insurance, shopping discounts, etc.)
  • Individual training budget for every employee
  • Great social culture, regular staff events, energetic and motivated atmosphere


The role – what we’re looking for

The Customer Success Team at Backbone Connect is a department committed to maintaining and improving customer happiness, ensuring excellent levels of service from Backbone Connect to our customers, making all customers aware of our full portfolio of services, and constantly promoting the business externally while championing the customer internally.

This role will work closely with the Customer Success Manager to generate revenue and build/nurture customer relationships. It will involve internal stakeholder management, lots of communication between departments and supplier management.


The person – who we’re looking for

This role will require a strong and confident communicator who is able to bring information together quickly and reliably. Previous account management experience is a must, within the IT industry, specifically data centre services, colocation and infrastructure, telephony, connectivity and cloud services. The candidate will have plenty of experience in managing customers by phone, email and regular 1-1 meetings with the purpose of creating opportunities for revenue generation, ensuring customer happiness, and problem resolution.

Working in this role will involve balancing a monthly revenue target with inbound customer requests. The ideal candidate will have strong organisation skills, a high attention to detail and excellent time and priority management abilities. They will be polished and able to deliver corporate presentations and messaging in meetings. Negotiation skills will also be key, whether they be internally to get their work done, or with suppliers to get the best pricing or technical solution for the customer or the business.


Ideal skill-set and experience:

  • Min 3 years account management experience in the B2B IT industry
  • Strong understanding of the IT industry, ideally around services such as colocation, internet/connectivity solutions, WAN/MPLS, VOIP telephony and managed cloud services


Core tasks:

  • Responsible for individual revenue generation targets
  • Pro-actively booking meetings with customers and generating revenue opportunities from those meetings
  • Gap analysing the customer base vs. the full service portfolio, targeting customers that would benefit from additional services and turning those into revenue
  • Managing the successful renewal of customer contracts, nurturing those contracts into additional upgraded services
  • On-going use of the company CRM system (Salesforce) for high visibility of customers, contracts, opportunities and reporting on activity
  • Administration and management of customer contracts, terms and conditions documents and master service agreements
  • Maintaining an excellent and up to date personal knowledge of Backbone Connect, its customers, its products and services, and the IT industry


Why work for us?

Backbone Connect are one of the fastest growing technology companies of our type in the UK. We’ve succeeded in a competitive industry by being different. Different in the way we treat our customers, different in the way we build our culture. Different in the way we recruit for our most important resource, our staff.

We focus on recruiting and developing the best people possible in all positions. Our company culture is to be ‘Better than Best Practise’ in everything we do. This means constantly working to support the growth and development of our staff and ensuring that we are always doing everything possible to provide a fantastic working environment.

So what does that look like to our staff? It means offering competitive employment packages, with benefits that extend beyond everyone else’s ‘standard’ offering. It means being an accredited Investor In People, providing individual training budgets for staff and progression plans that help them build a career, not just a job. It’s offering the little things that make a big difference, like a benefits system that gives staff discounted life essentials such as gym memberships, mobile phone insurance, restaurants and shopping.

To apply for this role, send your cv and a covering letter to





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