Our ISO roadmap for 2017

June 21st, 2017 Blog

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Woman standing on the street and looking at the map


Backbone Connect have been ISO 27001 certified since 2014. As data storage specialists, it’s natural for us to have Information Security Management as a core principle of our business. We are proud to have achieved and maintained this international standard certification and this year we have been working hard to expand and achieve several other standards of excellence that have importance in the IT industry.

Our ISO roadmap this year has extended into three new certifications that specialise in IT Service Management, Environmental Management, and Quality Management. Each of these have been chosen to have a specific impact on our business and bring value that helps to differentiate us in a competitive and saturated market place.


ISO 20000

Specific to IT Service Management, this certification highlights how IT services need to be cost effective, reliable, consistent and efficient. This synchronises with our ethos as expert IT solution creators and service providers. It’s a standard that gives a formal mark to the way we have been working for years:

  • Achieves international best practice standards of IT service management
  • Develops IT services that are driven by and support business objective
  • Integrates people, processes and technology to support business goals
  • Puts in place controls to measure and maintain consistent levels of service
  • ISO/IEC 20000 is compatible with ITIL to support continual improvement
  • Increased clarity and consistency around processes and management


ISO 14001

This certification is focused on efficiency. From resource application to waste management, the Environmental Management System accreditation targets inefficiency and promotes corporate social responsibility.

  • Demonstrates compliance with current and future statutory and regulatory requirements
  • Increases leadership involvement and engagement of employees
  • Improves company reputation and the confidence of stakeholders through strategic communication
  • Achieves strategic business aims by incorporating environmental issues into business management
  • Provides a competitive and financial advantage through improved efficiencies and reduced costs
  • Encourages better environmental performance of suppliers by integrating them into the organisation’s business systems

Organisations using ISO 14001 have found success across a range of areas, including reduced energy and water consumption, a more systematic approach to legal compliance and an improved overall environmental performance. Environmental sustainability can ultimately save money, improve brand reputation, engage employees and build resilience against uncertainty as well as the ability to rapidly adapt to change.


ISO 9001

This award concentrates on Quality Management and increasing customer satisfaction through improving quality of service, giving your business:

  • An improved level of quality for the entire organisation – every process, every service
  • Increased customer satisfaction
  • Better management and control of business processes
  • Empowered employees – providing them with clear expectations (quality objectives and job descriptions), the tools to do their job (procedures and work instructions), and prompt, actionable feedback on their performance (process metrics)
  • Increased operational and service consistency
  • A focused management team and employees with quality auditing
  • Improved efficiency, reduced waste, agile budgets. Removing the inefficient results from variation and inconsistent processes.


Our ISO road map has been in place since the turn of 2017 and our objective is to have these three new ISO certifications in place by the end of the year.


If you would like to know more about our ISO plans, or our current ISO 27001 certification, contact us today.

+44 (0) 20 3130 9444

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+44 (0)20 3130 9444


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