Blog

Archive for the ‘Blog’ Category


We’re Hiring! – Sales Account Manager (Customer Success Team)

March 12th, 2019 Blog, News, Work for us

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Existing Business/Account Manager – up to £110,000 OTE dependant on experience plus great benefit, opportunities for progression and a great place to work   Further benefits 22 days holiday, plus your birthday off and one day extra for every year of company service Private healthcare Laptop Company pension scheme Free access to our company Perkbox

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We’re Hiring! – Finance Assistant

March 12th, 2019 Blog, News, Work for us

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Finance Analyst – Finance Team – Neg basic plus OTE with an exceptional benefits package, opportunities for progression and a great place to work Further benefits 22 days holiday, plus your birthday off and one day extra for every year of company service Private healthcare Company pension scheme Free access to our company Perkbox system

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What is going overboard?

February 19th, 2019 Blog

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At Backbone Connect, amazing customer service is the priority. We achieved an industry-leading NPS score and our Service Delivery Team recently celebrated an unprecedented three consecutive months of 100% Customer Satisfaction Scores (CSAT). But we don’t want to stop there.   We want to reward the individuals in our business who don’t stop at good,

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Gold Standard – How Backbone Connect hit new heights with Investors In People

January 25th, 2019 Blog

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At Backbone Connect, we put a premium on our people. We hire the best people we can find and work with them to create a development path that continuously improves and challenges them. By doing this we think we have created a culture that supports innovation, recognises high performance and rewards achievement. So what happened

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Paul & Jon’s Charity Challenge Trek

January 3rd, 2019 Blog

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  Join us in supporting two of our Project Managers as they take on a charity challenge to climb the highest mountain in North Africa.   This year, two of our Project Managers, Jonathan Divito and Paul Hibbert, have signed up for a 5 day challenge in November 2019 to reach the summit of the

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What’s better than 100% customer satisfaction? 3 successive months of it!

January 3rd, 2019 Blog

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  After hitting 100% Customer Satisfaction (CSAT) scores for three months in a row, we wanted to ask our Service Delivery Manager Chris Topping just what the department’s secret is…   Q: Chris, congratulations on such an impressive achievement. It’s difficult to hit 100% for one month, how did you and the department make things

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Different & Better – Our brand new data centre suite

January 3rd, 2019 Blog

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  Backbone Connect have been providing data centre services for over a decade now, it’s something we’re experts at. During that time we have seen the good, the bad and the ugly when it comes to data centres around the country. We’ve certainly rescued many customers from mediocre service from their old providers! So, when

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Is your office building connected?

November 12th, 2018 Blog

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Connected Buildings are a solution from Backbone Connect designed uniquely for the property industry. We turn office buildings into technology hubs, delivering a unique proposition that brings many benefits to both owner and tenant. In response to positive industry feedback, customer referrals and the industry press, we exhibited at our first property expo in October. The

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Investing in our People

November 12th, 2018 Blog

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At Backbone Connect, we’re passionate about improving ourselves and our business. That’s why one of our Destination Goals at the beginning of the year was to invest in the development of both our people and the wider business. We’re doing this in a variety of ways: Developing our people Encouraging our people to improve and

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Our Vision and Values

October 10th, 2018 Blog

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  Our Vision & Values Undertaking a Vision and Values exercise was important to understand and appreciate the reasons for the fantastic and continuing growth Backbone Connect had experienced over the last few years. We had always worked hard to offer something different and better than our competition, and as new customers were coming on

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