We’re Hiring – Telemarketing Executive / Academy Manager

January 16th, 2017 Blog, News, Work for us

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Work for us

Telemarketing Executive / Academy Manager – up to £35,000 basic salary (dependent on experience), great benefits, plus uncapped OTE commission plan and bonus system.

Further benefits

  • 22 days holiday, plus your birthday off and one day extra for every year of company service
  • Private healthcare
  • Company pension scheme
  • Free access to our company Perkbox system (100’s of free benefits including discounted gym membership, restaurant vouchers, cinema tickets, mobile insurance, shopping discounts, etc.)
  • Individual training budget for every employee
  • Great social culture, regular staff events, energetic and motivated atmosphere


The role – what we’re looking for

As part of our exciting investment plans in Sales and Marketing this year we are creating the Backbone Connect Sales Academy. This department will become a central pillar of lead generation within the business and will be responsible for the training of junior sales people to eventually progress into our Sales Team. All of this makes this role a critical part of our plans this year.

The Academy Manager will manage the success of this new department, with the full support of a strong and experienced sales and marketing management team. The structure, process, tools and training will be provided, as well as the opportunity to help shape the success and strategy of the department with your own input and experience.

In terms of responsibility, this role will help build and manage the department to ensure its success. It will cover complete ownership of all lead generation targets and goals, as well as the recruitment, personal development and day-to-day management of the Academy Team.


The person – who we’re looking for

Are you an experienced telesales team leader looking for the right place for your skills? Are you passionate about team development and working with others to progress their careers as well as yours?

We’re looking for someone with the hunger and enthusiasm needed to motivate a junior team. Someone who can teach the lessons they have learned and who has the skills to successfully support and empower a team. We’re looking for you to take ownership of this new department, to take advantage of and use the support you will have from inside the business to build a foundation for continued success.


Ideal skill-set and experience:

  • Strong personal experience and proven track record in telesales lead generation and appointment setting
  • Exceptional team leadership/membership skills. This role will require you to manage, empower and support junior sales people. Patience and support are key
  • Excellent communication skills used across the business
  • Experience of working in an organised and goal-orientated environment
  • Strong IT skills and experience with using standard office software as well as CRM systems
  • Self-motivated, focused and resilient


Core tasks:

  • Day-to-day management and coaching of a team of junior telesales people, setting the standard, showcasing what good looks like and working on the development of the team into a slick telemarketing engine
  • Responsibility for delivering the set KPIs, goals and objectives of the Academy as a department
  • Coaching individuals and building a strong team dynamic as a new department within the business
  • Working closely with the Sales and Marketing teams in delivering consistent lead generation
  • Using the CRM system to measure and report on individual and team performance
  • Managing the focus of the Academy call activity from a wide range of sources – regular email campaigns, qualified CRM data, website visitors and other advanced lead gen tools
  • Develop Academy team members, through our progression programme, into Junior sales people


Why work for us?

Backbone Connect are one of the fastest growing technology companies of our type in the UK. We’ve succeeded in a competitive industry by being different. Different in the way we treat our customers, different in the way we build our culture. Different in the way we recruit for our most important resource, our staff.

We focus on recruiting and developing the best people possible in all positions. Our company culture is to be ‘Better than Best Practise’ in everything we do. This means constantly working to support the growth and development of our staff and ensuring that we are always doing everything possible to provide a fantastic working environment.

So what does that look like to our staff? It means offering competitive employment packages, with benefits that extend beyond everyone else’s ‘standard’ offering. It means being an accredited Investor In People, providing individual training budgets for staff and progression plans that help them build a career, not just a job. It’s offering the little things that make a big difference, like a benefits system that gives staff discounted life essentials such as gym memberships, mobile phone insurance, restaurants and shopping.

To apply for this role, send your cv and a covering letter to



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