We use cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

What are Cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies does the Backbone Connect website use?

Generally, our cookies perform up to four different functions:

1. Essential Cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

2. Performance Cookies

We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3. Functionality Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as which regional edition of the website you want to see when you log in.

We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

4. Behaviourally Targeted Advertising Cookies

Backbone Connect and our advertisers use cookies to serve you with advertisements that we believe are relevant to you and your interests. For example, if you read a number of articles on data centres or business internet on or on other sites, a car manufacturer might infer you are interested in this topic and serve you with its car advertisements. You might see these advertisements on and on other sites that you visit.

Does anyone else use cookies on Backbone Connect websites?

We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Can a website user block cookies?

As we’ve explained above, cookies help you to get the most out of our websites. However, if you do wish to disable our cookies then please follow the instructions on our “How to Manage Cookies” page.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly

More Information

More detail on how businesses use cookies is available at

If you have any queries regarding this Cookie Policy please contact our Privacy Officer by e-mail at

This document was last updated on 1st May 2013.


Referral Scheme

What is a referral?

  • A referral constitutes a named person within a company and details on how to contact them.
  • A successful referral means that your information on the company resulted in Backbone Connect bringing that company on board as a new customer.
  • There is no cap on the number of referrals you can make.

When is a referral not a referral?

  • • If Backbone Connect already have an opportunity with the business you send to us, or if they are already known to us and we are actively engaged with them, then the referral can be deemed invalid. We have a very smart CRM system that tracks and date/timestamps all this information, so we will be able to show if this is the case.

Your rewards

  • The referrer receives a one-o amount of £250 for each referral of a business that becomes a new customer of Backbone Connect.
  • The referral fee will be paid once the rst monthly invoice has been paid to Backbone Connect by the new customer.
  • The referrer will also be entered into an annual draw for a further prize. For 2016 this is a city break for two people up to the value of £2000. One entry per person.


  • Backbone Connect reserves the right to refuse payment or reject the referral based on it failing to meet the standards set out above, as well as if the referral does not t our criteria for new business.
  • Backbone Connect reserves the right to withdraw the o er of a referral if we suspect gaming or falsi cation of information.


Dispute resolution

Backbone Connect strive to put our customers at the head of everything we do. Our Customer Success Team manages any customer issues and complaints to their resolution. However in instances where there are disputes of any kind that require a third party, the company operates a full and transparent relationship with the Ombudsman Services.

Any customer complaints should be directed to the Customer Success Team in the first instance.

Call 020 3130 9444 or email


In the unlikely event of a third party escalation point for dispute resolution, the details for the Ombudsman Service are below.

Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.

Telephone: 0330 440 1614


Call us now!

+44 (0) 203 955 7200

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