The Service Delivery Manager is a key role at Backbone Connect. The delivery and support of our solutions to our customers is paramount to our success as a business and it is how we differentiate ourselves from competitors. Chris is focused on exceptional customer service and the smooth onboarding of new customers. His depth of experience and focus on efficiency and automation makes him an ideal fit here.
Name: Chris Topping
What do you do at Backbone?
I am the Service Delivery Manager for Backbone Connect. My role is to make sure that the customer experience from on-boarding all the way through to live is always reaching the high standards we set for ourselves. I also focus on developing the systems and process to help Backbone Connect scale over the coming years so that all the bits that make us a great company to partner with are continuously improved up and keep putting the customer at the heart of what we do.
What do you like best about your role at Backbone?
Team development. I get great satisfaction from being able to help people be successful and rising through the ranks.
What qualification’s you bring?
I have over 20 years experience in IT, 16 years of those in Service Delivery and management positions. I have a wide experience with ITIL, AGILE and SCRUM frameworks and methodologies and look to incorporate the best of each in building scalable processes.
What qualifications are you working on next?
Currently I am reading “Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue” not a very snappy title but a great read and is helping think of new ways to improve the Backbone Service.
Who do you report into?
I report to the two business owners Dave and Mike. They have a real passion for the company with a clear strategy and goal to really grow Backbone into something special and it’s great to be part of that journey.
If you had one week to live, what would you do?
Get a second option! Failing that I would charter a boat and spend my last days sailing around the Greek islands.
What three items would you take on a desert island?
Mobile internet hotspot
Ipad or laptop
What’s the #1 most played song on your iPod/phone?
Currently its “Why” by Voyeur (great tune when the sun is shining), but listen to anything and everything really.
Where’s your favourite place to eat?
Figlmüller Vienna – The best schnitzel you can get!
What do you like to do most in your free time?
I like watching movies, gardening, walking my dogs and spending time with family and friends.
What’s the best/worst gift you’ve ever given/received?
Trips to New York and Las Vegas
What do you love the smell of most?
Either freshly brewed coffee or the smell of Pine trees on a hot day in Greece.
If you could learn to do anything, what would it be?
To fly and/or sing
If you could take three months off work to travel, where would you go?
Bora Bora for the whole 3 months.
What Technology has caught your eye?
I use my phone. My current 2 favourite apps are Starling Bank, a brand new mobile only bank and Moneybox app a great way to save money into an ISA by rounding up your spending.
What do you like most about working at Backbone Connect?
Thanks to the team spirit and collaborative nature of the company, I have been feeling very welcomed by everyone. Backbone Connect is a really great company to be part of and it is going to get even more exciting in the next few years.