Blog

Archive for the ‘Blog’ Category


Bigger & Better. Our brand new Customer Success Team!

May 22nd, 2019 Blog

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  Introducing the new faces that you’ll be seeing a lot more of. Our Customer Success Team are always available to our customers to help any way they can. After another successful growth period we’ve hired new faces to help support our new customers, and make sure our existing ones always have the right assistance.

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Transform the way your employees work

May 22nd, 2019 Blog

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  Companies today are finding it increasingly difficult to keep up with the growing demands of modern business. The way that people are working is changing and companies are starting to adopt more cloud-based services to maintain a competitive advantage. Previously, companies required the use of multiple applications in order to function the day-to-day running

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Meanwhile, down at the data centre…

May 22nd, 2019 Blog

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  It’s been all action down at our brand new private data centre suite at Century Link, Goswell Road since its launch late last year. With work nearly complete on migrating customers to their new home, we caught up with our in-suite engineer Omar to find out what life has been like inside one of

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We’re Hiring! – Service Delivery Manager

April 10th, 2019 Blog, News, Work for us

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Service Delivery Manager – Negotiable salary depending on experience, with an exceptional benefits package, opportunities for progression and a great place to work   Further benefits 22 days holiday, plus your birthday off and one day extra for every year of company service Private healthcare Company pension scheme Free access to our company Perkbox system

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We’re Hiring! – Network Engineer

April 10th, 2019 Blog, News, Work for us

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Network Engineer – Negotiable salary depending on experience, with an exceptional benefits package, opportunities for progression and a great place to work   Further benefits 22 days holiday, plus your birthday off and one day extra for every year of company service Private healthcare Laptop Mobile phone Company pension scheme Free access to our company

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We’re Hiring! – Senior Business Development Manager

April 10th, 2019 Blog, News, Work for us

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Senior Business Development Manager – OTE £100,000 with generous commission package plus an exceptional benefits package, opportunities for progression and a great place to work   Further benefits 22 days holiday, plus your birthday off and one day extra for every year of company service Private healthcare Laptop Mobile phone Company pension scheme Salesperson of

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What is going overboard?

February 19th, 2019 Blog

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At Backbone Connect, amazing customer service is the priority. We achieved an industry-leading NPS score and our Service Delivery Team recently celebrated an unprecedented three consecutive months of 100% Customer Satisfaction Scores (CSAT). But we don’t want to stop there.   We want to reward the individuals in our business who don’t stop at good,

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Gold Standard – How Backbone Connect hit new heights with Investors In People

January 25th, 2019 Blog

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At Backbone Connect, we put a premium on our people. We hire the best people we can find and work with them to create a development path that continuously improves and challenges them. By doing this we think we have created a culture that supports innovation, recognises high performance and rewards achievement. So what happened

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Paul & Jon’s Charity Challenge Trek

January 3rd, 2019 Blog

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  Join us in supporting two of our Project Managers as they take on a charity challenge to climb the highest mountain in North Africa.   This year, two of our Project Managers, Jonathan Divito and Paul Hibbert, have signed up for a 5 day challenge in November 2019 to reach the summit of the

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What’s better than 100% customer satisfaction? 3 successive months of it!

January 3rd, 2019 Blog

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  After hitting 100% Customer Satisfaction (CSAT) scores for three months in a row, we wanted to ask our Service Delivery Manager Chris Topping just what the department’s secret is…   Q: Chris, congratulations on such an impressive achievement. It’s difficult to hit 100% for one month, how did you and the department make things

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